Our highly skilled support team is ready to help you 24/7, 365 days a year
In addition to securing operations of your equipment
our specialists give a helping hand, for instance by helping with faults on your systems, installing racks and cabling your equipment. Our Remotehands Services help to maximize system availability and reduce costs because your company no longer has to send its own employees to the remote data centers.
● Board swap/Card installation ● Cable connecting/Physical Cross connect ● CD change ● Customer tours meetings ● Delivery/packaging/transportation of equipment ● Installation (cabling/circuit installation/rack installation) ● Installation of equipment ● Loop request ● On site Engineer assistant ● Reboot ● Remote hands ● Tape change
● Fault finding ● Installation/Configuration/Commissioning ● Equipment troubleshooting ● Local Loop Turn up test ● Logical Layer Fault Isolation ● Reporting ● Router configuration ● Service configuration (Linux/Windows/Unix) ● Transmission Equipment Configuration ● 24/7 NOC services ● Testing circuits and end to end links
● Infrastructure drawings ● Records ● Providing documentation ● Power check ● Grounding check ● Visual check